Cv9 Privacy Policy — Your Data Is Safe With Us

1 Introduction

Cv9 (referred to herein as "we", "our", or "the platform") is an internationally licensed online betting and gaming service. We believe protecting user privacy is both an ethical and legal responsibility.

This Privacy Policy applies to users in Bangladesh and all other countries who access our services via the cv9 website, mobile app, or any other digital channel. We adhere to international data protection regulations and handle your information with the utmost care.

This policy is cv9's Terms & Conditionsmust be read together with, and both form part of the agreement between you and us.

2 What Data We Collect

Cv9 collects your information in several ways. Below is a detailed breakdown of the types of data we collect.

Data collected directly from you:

• Full name, email address, mobile number, and date of birth (collected at registration)
• National ID or passport number (for KYC verification)
• Residential address and country
• Payment details — bKash/Nagad/Rocket number (full card numbers are never stored)
• Profile photo and account preference details

Automatically Collected Information:

• IP address, browser type, and operating system
• Device ID, device model, and screen resolution
• Login time, session duration, and pages visited on the platform
• Betting history, gaming activity, and transaction records
• Usage data collected through cookies and tracking technologies

3 How We Use Your Information

Cv9 uses your data only for specific, legitimate purposes. We never use it beyond what is necessary.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To securely process deposits, withdrawals, and bonus distributions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your questions and complaints quickly and effectively.
• Service Improvement: To analyze user experience and further improve the platform.
• Responsible Gaming: To monitor betting behavior and identify the risk of problem gambling.
• Legal Compliance: To comply with regulatory requirements and court orders.
• Relevant Offers: To send you promotional messages based on your preferences (with the option to opt out).

4 Data Sharing & Disclosure

Cv9 may share data with third parties only in limited and specific circumstances, with your protection ensured in every case.

• Payment Processor: Necessary data is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• KYC Provider: Licensed third-party services may be used for identity verification.
• Regulatory Authority: Specific data is provided as required by licensing authorities.
• Legal Requirements: Data may be disclosed in response to a court order or a lawful request from law enforcement.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred to the new owner but will remain subject to this policy.

5 Cookie Policy

Cv9 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Helps us analyze which sections of the platform are used most to improve our services.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Marketing Cookies: Used to show relevant ads and offers (opt-out available).

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some cv9 services.

6 Data Security Measures

Cv9 has implemented both technical and organizational security measures to protect your data.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on servers is encrypted using AES-256 encryption.
• Two-factor authentication (2FA) adds an extra layer of security to your account.
• Regular third-party security audits and penetration testing are conducted.
• Data access is restricted to authorized personnel only, and all access is logged.
• In the event of a data breach, affected users will be notified within 72 hours.

7 Your Rights

Every registered user on cv9 has the following rights regarding their personal data.

• Access: You may request a copy of the data cv9 holds about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data in certain circumstances (though legal obligations may prevent complete removal).
• Object to Processing: You may object to the use of your data for specific purposes.
• Portability: You can request an export of your data in a readily readable format.
• Withdraw Consent: You can withdraw your consent to marketing communications at any time.

To exercise these rights, support@cv9.imSend an email to. We will respond to your request within 30 days.

8 Children's Privacy

Cv9's services are strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If we are notified that data from a minor has been collected, we will immediately delete that data and close the associated account. If a parent or guardian suspects their child is using cv9, please support@cv9.imto get in touch.

9 Data Retention Period

Cv9 retains your data only for as long as necessary or as required by law.

• All personal and transactional data is retained for as long as your account remains active.
• Financial transaction records are generally retained for up to 5 years after account closure for legal compliance purposes.
• KYC documents are retained for a specified period as required by regulatory obligations.
• Marketing communication data is deleted immediately upon withdrawal of consent.

10 Policy Updates

Cv9 may update this Privacy Policy when necessary. For significant changes, we will notify you through the following methods.

• A notice will be sent to your registered email address.
• A notice will be displayed on the platform's homepage.
• You will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our privacy team is always ready to assist in Bengali.

Also refer to our FAQ pagefor answers to general privacy questions. For responsible gaming support, Responsible Gaming Visit the page.